BioPosture is a brand of Sleep BioLogics, Inc.
We understand that it takes time to "acclimate" to a new BioPosture Mattress. That is why we offer our unique "90 Good Nights' Sleep" Comfort Guarantee.
If you are not completely satisfied with your BioPosture Mattress just contact us within seven days after the 90th night of sleep and we will offer a replacement designed to address your concerns, or refund your purchase price. Please note the 90 days begins from the date of receipt of the BioPosture Mattress, not the date of purchase. If purchaser agrees to receive a replacement, no further replacement or refund will be issued. *
We ask you to sleep on your new BioPosture Mattress for 90 nights for two reasons: First, there is an adjustment period for any new mattress, especially one that is designed by doctors to provide correct support and spinal alignment; and second, it takes time for the beneficial effects of the BioPosture Mattress Celliant fabric (converting your naturally-emitting body energy into infrared light) to promote local blood flow. The more you sleep on your BioPosture Mattress, the more the Celliant benefits accumulate.
If the purchase was under the terms of our Buy1/Get1 Promotion and a refund is issued, it will be in the amount of half of the total price of the two BioPosture Mattresses. A refund option is not available on the second "FREE" BioPosture Mattress.
This Guarantee does not apply to any BioPosture Mattress that is damaged or stained. Nor does it apply to any BioPosture Mattress on an old, defective or non-supportive foundation/box spring or bed frame. We suggest you use a mattress protector during (and after) the trial period, to protect your investment. Photographic evidence of the condition of the BioPosture Mattress and support surface may be required before any refund is issued.
Before a purchase is replaced or refunded, the existing BioPosture Mattress will be picked up and donated to a homeless shelter or charity (where permitted). In some remote areas (and Alaska, Hawaii and Puerto Rico) our pick-up service is not available. In those cases, purchaser is responsible for disposal and Sleep BioLogics, Inc. will require visual or written proof of disposal.
This Guarantee does not apply to any accessories such as BioBedToppers, BioPillows, Flex Foundations, Power Adjustable Bases, Mattress Protectors, Sheets, etc.
*Please note pickups and refunds will not be scheduled before the 90 days is up.